For tour, rental and activity businesses
A better wayto run the day.
Your bookings, your team, your entire operation. Connected.
We build operating systems for tour, rental and activity businesses. Less retyping. Clearer handoffs. More time for the experience you sell.
Start with a free consultation. Get a short written brief within 2 business days.
In person or remote
- Start with a conversation
- 30 minutes / free
- Get a written brief
- 2 business days / free
- Build the first workflow
- 2 to 8 weeks / from $500
Where to start · Focused Workflow Pilot
Start with one workflow. Watch it carry itself.
Pick the handoff your team retypes most: the booking into the day sheet, the waiver into the manifest, the inquiry into the right inbox. In about two weeks it runs on its own, on the tools you already use, with a success measure we agree on first. From $500, then a managed plan from $99 a month. Enough to prove it on something that matters, without a big commitment.
Your team should not have to be the connection between its systems. One workflow at a time, we take that job off their hands.
Your tools stay. The layer underneath carries the work between them, and the one thing that needs a person goes to a person. Illustration of the pattern, not a screenshot.
One record. Every team. Two ways of working.
How it runs today: a booking moves from the booking platform to the manifest, the staff schedule, payroll and the daily report, and a person carries each of the four handoffs. The front desk copies the guest details, operations re-enters the departure, the front desk texts the guide and the manager reconciles by hand. One handoff slips: the guide never gets the text.
With an operating layer: the booking moves straight through all five systems on its own. People handle the exceptions, such as a booking with an unpaid balance, which is flagged to the front desk.
If two or more of these sound familiar, the fix is rarely another tool or a bigger ad budget. It is a working operating layer, and that is what we build.
The engagement model
The Flight Plan: one system, three phases.
First, a free conversation about how work moves through your business. Then one focused build on the systems you already run, tested with your team. After go live, a managed plan keeps it running, and it grows from there.
Workflow Consultation
Thirty minutes on how work moves through your business: who handles what, where things wait, what already works. You get a short written brief within two business days. Free, and yours to keep either way.
Walk us through a working day.
- Investment
- Free
- Timeline
- 30 minutes, then a written brief
- A clear picture of how work moves through your business: who handles what, where things wait, what already works
- A short written brief within 2 business days: what works, where it hurts, what to build first
- An honest answer on whether anything is worth building yet. Free, and yours to keep either way
Workflow Build
We start small on purpose: a focused pilot on one workflow, or a scoped build when the work touches several people or systems. Built on top of what you already run, tested with your team, documented in plain language.
Approve the scope and learn the workflow.
- Investment
- Pilot from $500 · builds $1,250 to $7,500 and up
- Timeline
- 2 to 8 weeks
- Booking, scheduling, payroll and follow up share one record instead of four retypes
- Staff work from a manifest and a task list that already know what the booking system knows
- Documentation in plain language and training, so the system outlives whoever built it
Run and Grow
After go live we host, monitor and maintain what we built under a managed plan, with 30 days of launch support included. Reserved improvement hours and paid advertising are there when the business is ready for them.
Choose the ongoing support you need.
- Investment
- Managed plan from $99/mo · improvement hours from $999/mo
- Timeline
- Monthly, from go live
- Hosting, monitoring and maintenance under a managed plan, with 30 days of launch support included
- Reserved improvement hours when the business is ready for the next workflow
- Advertising switched on only once the business can answer what it brings in, with no markup on ad spend
Each phase stands on its own. The consultation and the written brief are free and yours to keep either way. Every build is scoped and priced before anything starts, from a focused pilot at $500. The managed plan starts at documented go live, with 30 days of launch support included, and advertising only starts once the system underneath is ready.
Hosted workflow tooling you own, tested and deployed from version control, with documentation in plain language written for the owner and whoever comes after. Every change lands in stages your team can absorb, never during peak season. The tools serve the process; they are never the reason to buy.
Approach & securityProof over promises
We run the system we sell.
Consulting claims are easy to make. This is work you can inspect: we built and operate the systems behind a tour and rental company with several locations: bookings, walk in rentals, the register, staff scheduling, ads, inventory and reporting. The work below is what that operation runs on.
Select a system or a result to see the story behind it.
Systems built
From the work
Who it's for
Built for experience operators. Applied wherever the handoffs leak.
Primary · Tours, rentals & activities
Tour, rental and activity operators with more than one location and a season to survive.
Running on Peek Pro or FareHarbor, scheduling in Homebase or 7shifts, advertising on Google, and still carrying the pieces between them by hand. This is the business we run every day, so every screen, workflow and number transfers.
For operators, specificallyAlso served
Galleries, lodging, hospitality and local services.
Same leak, different vocabulary: a collector who never got a follow up, a private event request sitting in an inbox, an estimate rebuilt from memory. Same consultation, same operating layer, translated into your terms.
- Galleries & luxury retail
- Hotels & lodging
- Restaurants & hospitality
- Local & professional services
Getting started
Discovery is free. The first paid step is small.
A 30 minute consultation and a short written brief cost you nothing. If the leak is real and worth fixing, a focused pilot from $500 proves the approach on one workflow before anything bigger.
- 01
Workflow consultation
Free · 30 minutes
We listen to how a booking moves through your business today, who handles what, and where things wait. No deck, no pitch.
- 02
Written brief
Free · within 2 business days
One page: what works, where it hurts, what we would build first, and how we will know it helped. An honest answer, including "not yet."
- 03
Focused Workflow Pilot
From $500 · one workflow
One narrowly defined workflow improvement with a success measure, delivered fast. Built on the systems you already run, with a success measure agreed before we start.
- 04
Build what the brief calls for
$1,250 to $7,500 and up · fixed price
A standard or connected build when the work touches several people or systems. Scoped and priced before anything starts, with a managed plan from $99/mo after go live.
Client story
Big Sur Adventures: the operating layer behind a rental and tour company with several locations.
Walk in rentals, tours, a retail shop and a seasonal team across several locations, with a booking system, a schedule, a register and an inbox that each held a piece of the day. We built the layer that connects them: the walk in rental workflow, the staff tools, the online store, the analytics, and the advertising on top. The team stopped carrying information between systems by hand.
Start with a note
Prefer to start with a note?
The free 30 minute consultation is the direct route. If you'd rather write first, this shorter form works too. We reply within 24 hours, Monday to Friday.